Refund policy
Return & Refund Policy
Overview
At Crown Cards, customer satisfaction is important to us. Every product is carefully inspected and securely packaged before dispatch to ensure it reaches you in excellent condition.
Due to the collectible nature of trading cards, Funko Pops, and sealed products, all sales are final.
No Returns & No Refunds
We do not accept returns, exchanges, or refunds once an order has been placed and delivered.
This policy applies to all products sold by Crown Cards, including but not limited to:
- Pokémon Trading Card Game products
- Booster Boxes
- Booster Bundles
- Elite Trainer Boxes (ETBs)
- Funko Pops
- Trading Card Accessories
- Other Collectibles
Damaged or Incorrect Orders
If you receive a product that is damaged during shipping or an incorrect item, please contact us within 48 hours of receiving your order.
To help us investigate your claim, please provide:
- Your Order Number
- Clear photos or videos of the product
- Photos of the shipping package (if damaged)
- A brief description of the issue
Our team will review your request and, where appropriate, provide a suitable resolution.
Order Cancellation
Orders may only be cancelled before they have been shipped.
Once an order has been dispatched, it cannot be cancelled.
Contact Us
If you have any questions regarding your order, please feel free to contact us.
Phone: 0321-1221188
Email: crowncardspk@gmail.com